Enterprises are racing to deploy copilots, but the real divide won’t be between companies that do or do not use AI—it will be between those that sprinkle copilots on existing workflows and those that deliberately re‑architect themselves around agentic AI and autonomous workflows. Over the next three to five years, organizations that treat agents as […]
A Decision Briefing for Tier 2 and Tier 3 SaaS & Platform Company Leaders READ THIS FIRST You are a Tier 2 or Tier 3 SaaS or platform company. Your buyers are enterprise or upper-mid-market. Your competitors include Salesforce, Dynamics 365, ServiceNow, and Workday — all of whom restructured their commercial models around outcome units […]
That is the real change that is happening behind the story of agentic AI in 2026. The Google Cloud article is not just saying that AI agents are the next step in chatbots. The deeper point is that businesses are moving away from systems that just answer questions and toward systems that can reason, plan, […]
AI is the reason why the services era is back. “AI enabling outcomes” is a hot topic right now. That’s right. But here’s what most leaders don’t get: AI doesn’t get rid of services; it makes them necessary. AI is at the same time: Changing the way things are priced (per-seat, per-user, per-license) raising customer […]