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TheArchitectCoach

SOFTWARE & DIGITAL PLATFORMS(2026 – 2028)

April 11, 2026 • Gaurav Agarwaal

A Decision Briefing for Tier 2 and Tier 3 SaaS & Platform Company Leaders READ THIS FIRST You are a Tier 2 or Tier 3 SaaS or platform company. Your buyers are enterprise or upper-mid-market. Your competitors include Salesforce, Dynamics 365, ServiceNow, and Workday — all of whom restructured their commercial models around outcome units […]

Digital Products, Apps & Experience (2026–2028)- Part 2

March 25, 2026 • Gaurav Agarwaal

Let’s now begin Part 2. Part 1 established the foundations of agentic products.Part 2 explores how to scale them with the right operating model, economics, governance, and control.The shift now is from architecture to execution at enterprise scale. Trend #19: Unified AI Operations — ModelOps, AgentOps, AIOps, FinOps From 2026 through 2028, “AI in production” […]